October 5, part of PIR 2015 HOTEL. Design. Equipment. Management. Session 2 of Libra Hospitality School was held for top managers and owners of hotels, health resorts, holiday resorts, and hostels. All participants of the session were issued certificates from Libra Hospitality School and the Russian Presidential Academy of National Economy and Public Administration.
Vyacheslav Sapozhnikov (Hotelier.PRO) spoke about customers and how to recruit them.
Elena Lysenkova (Hospitality Income Consulting) presented a detailed analysis of CRM and technology for guest loyalty management.